Privacy Notice

Your privacy is very important to me, and you can be confident that your personal information will be kept safe and secure. It will only be used for the purpose for which it was provided. I adhere to current data protection legislation, including the General Data Protection Regulation (EU/2016/679) (the GDPR), the Data Protection Act 2018, and the Privacy and Electronic Communications (EC Directive) Regulations 2003. This privacy notice outlines what to expect regarding your personal information.

What Information I Collect

  • Personal Identifiers: Name, date of birth, and contact details (e.g., email address, phone number).

  • Health Information: Any relevant health details or medical conditions necessary for providing counselling services.

  • Session Records: Notes and information gathered during counselling sessions.

  • Payment Details: Payment transaction records for invoicing and record-keeping.

Why I Collect Your Data

I collect personal information to:

  • Provide and personalise counselling services to suit your needs.

  • Maintain professional records in line with legal requirements.

  • Communicate with you regarding appointments, changes, or updates to services.

  • Comply with legal obligations and BACP ethical guidelines.

How Your Information Is Stored and Secured

Your data is stored securely in either a physical or electronic format and is accessible only to me. I take appropriate measures to ensure your information is kept safe and secure.

Data Retention

Personal information is retained only as long as necessary for the purposes outlined in this notice, or as required by law and BACP guidelines. Client contact information is deleted once counselling has ended, and all records are securely destroyed after the retention period. Unless otherwise required by legal or regulatory obligations, records are kept for seven years following our final session.

Sharing Your Data

Your personal information will not be shared with third parties unless:

  • Required by law or court order.

  • I have your explicit consent.

  • There is a serious risk of harm to you or others, in which case, I may share the necessary information with appropriate authorities such as GPs, and with organisations for safeguarding reasons, as well as emergency services and organisations I’m legally obliged to share information

Your Rights

You have rights concerning your personal information, including:

  • Access: You can request a copy of your personal data.

  • Correction: You can ask to correct any inaccurate information.

  • Erasure: You may request the deletion of your personal data, subject to legal or regulatory requirements.

  • Data Portability: You can request to transfer your data to another service provider.

  • Withdrawal of Consent: If I rely on your consent to process information, you may withdraw this consent at any time.

To exercise any of these rights, please contact me directly using the contact details provided below.

Contact Information

If you have any questions or concerns about this Privacy Notice or how your data is handled, please contact:

  • Chin Yuen Ng

  • Email: info@chincounselling.co.uk

  • Phone: 07728557352

This Privacy Notice is subject to change, and any updates will be made available on my website and communicated as appropriate.

Cookie Notice

www.chincounselling.co.uk, uses cookies to enhance your experience and provide functionality. Cookies are small text files stored on your device that help us understand how you interact with our website.

Types of Cookies We Use:

  1. Necessary Cookies: These cookies are necessary for the operation of our website and enable you to navigate the site and use its features.

  2. Analytics Cookies: We use these cookies to collect information about how visitors use our website. This helps us understand and improve our services.

  3. Advertising Cookies: If enabled, these cookies may track your activity on our website to deliver relevant advertising and marketing communications.

Managing Cookies:

You have the option to manage your cookie preferences through your browser settings. Most web browsers allow you to refuse cookies or alert you when cookies are being sent. Please note that if you disable cookies, some parts of our website may not function properly.

By using our website, you consent to the use of cookies as outlined in this notice. For more information about how we handle your personal data, please refer to the privacy notice above. Additionally, you can learn more about how Squarespace uses cookies in their Cookie Policy.

Last Updated: 29 Oct 2024